Fresco Bike Warranty
At Fresco Bike, we believe that every mobility solution should come with reliability and peace of mind. Fresco Bike is committed to keeping you moving — and ensuring your investment stays protected against defects in workmanship or key component failures.
1 Year Warranty
Every electric wheelchair or mobility device you purchase from us is covered under a 1-Year Limited Warranty, designed to support you long after the sale.
Warranty Coverage
Our 1-Year Warranty applies to all Fresco Bike electric wheelchair and other models, which includes protection for the following parts:
🌀 Motor
Covered for manufacturing defects or performance failure under normal use.🔋 Battery
Includes for failure to charge, loss of capacity, or internal malfunction (non-accidental).🔌 Charger
Covers issues like faulty charging, overheating, or broken cables.🎮 Controller / Joystick
Covering operational failure, connectivity issues, or internal damage (excluding impact/water damage).🦽 Frame
Extended 2-year warranty — covers structural integrity, welding defects, or frame breakage not caused by misuse.
If any of these components fail under normal usage during the warranty period, we’ll repair or replace the parts at no cost.
How to Claim Your Warranty
Making a claim is easy. Just follow these steps:
Keep Your Receipt
Your original purchase receipt is required to validate the warranty.Register Your Warranty
Fill out the warranty registration form on our website for smoother service.Contact Us
Reach out to Fresco Malaysia or visit our store.Let Us Inspect
Our technicians will inspect the item and verify the issue.Repair or Replace
If your claim is valid, we will repair the product or replace it, depending on the condition.
Warranty Registration
Fill out the warranty registration form on our website. This helps us to match your purchase details and provide support efficiently quickly. The form is simple and only takes a few minutes to complete. Providing accurate information ensures that your product is officially recorded in our system for warranty support.
Reliable Products, Guaranteed Support
We’re here to ensure your electric wheelchair performs exactly the way it should — and if it doesn’t, we’ll make it right. That’s a promise you can trust every time you choose Fresco Bike. From the moment you make a purchase to the rare occasion you need a repair, we’ve got your back. Our dedicated support team, clear warranty coverage, and long-term commitment to mobility care mean your experience is smooth, fast, and worry-free.