SHIPPING POLICY

Once an order has been placed, the Customer can expect to receive the item within 3 – 7 working days. However, this is subject to:

a. Delays due to Customs clearance
b. Public Holidays in Malaysia 

For purchase of electric scooters and electric wheelchairs, the item will be shipped in original factory packaging. The Customer will be required to unbox the product and perform some simple assembly of the various items, such as the battery pack, seat and basket.

We offer domestic and international delivery services in partnership with GDEX & Citilink & Poslaju. The tracking number will be provided through email once your parcel is shipped. We are sorry to share that we are not able to make deliveries to the following areas in Malaysia. Free Trade Zones. P.O.Box Address For delivery to army base camps and university or college campus addresses, your order(s) can only be delivered to the administration office or mailing room.

Estimate delivery time frame we aims to deliver your items in the fastest time possible. Look out for the delivery lead time at the product description page. Klang Valley area – 3-7 working days. Rest of Peninsular Malaysia – 7-14 working days. For International orders – above 15 working days. This may be extended during peak periods. We will contact you if there is a delay in the processing of your order.