Beware of Fake Accounts and Scammers – Only Trust Official Fresco Bike Before Buying
Recently, Fresco Bike discovered that certain TikTok accounts have been reposting our original videos without authorization and promoting electric wheelchairs at prices that do not reflect our actual selling prices. These misleading videos have caused confusion among customers, and several individuals have visited our store expecting to purchase products based on the false prices shown online. This situation highlights how easily original business content can be misused on social media and why it is important for customers to verify information through official sources before making any purchase.
Do Not Trust Unverified Platforms or Sellers
Unauthorized individuals may repost our videos, use our product images, or promote unrealistic prices in order to mislead buyers. These accounts are not connected to our company and may provide false information about our products and pricing. Always verify the source before making any purchase decision.
Things to remember:
⚠️ Do not trust accounts that repost Fresco Bike videos but are not our official channel.
⚠️ Be cautious of prices that are significantly lower than the actual market price.
⚠️ Avoid making purchases or payments through unknown accounts or private messages.
⚠️ Always verify promotions and product information through Fresco Bike’s official channels.
⚠️ If you are unsure, contact Fresco Bike directly before making any purchase.
To protect customers from scams and fraud, it is important to only rely on official communication from Fresco Bike.
Official Reports to Protect Customers
To address this issue and protect the public from potential scams, Fresco Bike has taken immediate action by lodging official reports with the relevant authorities. We have submitted reports to the Royal Malaysia Police (PDRM) and the Malaysian Communications and Multimedia Commission (MCMC) regarding the unauthorized use of our videos and the misleading promotions being circulated online. These actions were taken to ensure that the matter is properly investigated and that appropriate steps can be taken against those responsible.
Actions taken by Fresco Bike:
📄 A police report has been lodged regarding the misuse of Fresco Bike’s video content.
📄 A formal complaint has been submitted to the Malaysian Communications and Multimedia Commission (MCMC).
📄 Evidence of the unauthorized videos and misleading promotions has been documented.
📄 Relevant account information has been identified and included in the reports.
📄 Fresco Bike will continue to cooperate with authorities to prevent further misuse of our content.
Official Fresco Bike Accounts
To avoid confusion and protect customers from misleading information, we strongly encourage everyone to follow and verify Fresco Bike only through our official social media channels. Our official accounts are the only platforms where customers can obtain accurate information regarding product availability, pricing, promotions, and announcements. By following Fresco Bike on our verified platforms, such as TikTok, Instagram, and Facebook, or on our website, customers can ensure they receive genuine updates directly from our team.
Reminders:
✔ Always verify information through the official Fresco Bike channels.
✔ Be cautious of unusually low prices or unrealistic promotions.
✔ Report suspicious accounts or misleading content when encountered.
✔ Contact Fresco Bike directly if you are unsure about any offer.
Not Responsible for Any Fraud or Unauthorized Action
Fresco Bike would like to emphasize that we are not responsible for any transactions, payments, or purchases made through unauthorized accounts or third-party sellers claiming to represent our brand. Any promotions, prices, or offers shared by unofficial channels are not recognized by Fresco Bike. Customers are strongly advised to verify the source before making any payment to avoid falling victim to scams.
Important reminders for customers:
⚠️ Fresco Bike will not be responsible for purchases made through unofficial accounts or platforms.
⚠️ We will not be able to process refunds, warranty claims, or support for products purchased from unauthorized sellers.
⚠️ Any prices or promotions not announced through official Fresco Bike channels should be treated with caution.
⚠️ Customers should always confirm with Fresco Bike before making any payment if unsure.
Stay Alert and Verify Before You Buy
Online platforms make it easier for customers to discover products, but they also create opportunities for scammers to misuse legitimate business content. Fresco Bike remains committed to protecting our customers and maintaining transparency in all our communications. We strongly encourage everyone to stay cautious when encountering promotions online and always verify the source before making any purchase. By following our official channels and confirming information directly with Fresco Bike, customers can ensure a safe and reliable buying experience.